Shipping / Policy

DOMESTIC SHIPPING SCHEDULE:

Orders are processed and shipped within three business days of being placed.

All packages are insured and trackable. Under normal circumstances, you will receive your items within seven business days of placing your order. If you need something faster, please contact me before placing your order.

DOMESTIC SHIPPING PRICES:

Shipping charges are calculated by the amount spent on each order.

Under $60 / Shipping = $12

$60 to $119.99 / Shipping = $16

$120 to $179.99 / Shipping = $20

$180 + / Shipping = $24

*IF YOU LIVE IN NYC AND WOULD LIKE TO PICK UP YOUR ORDER FROM MY STUDIO IN GREENPOINT, CONTACT ME AND I WILL REFUND YOUR SHIPPING CHARGE.*

INTERNATIONAL CUSTOMERS:

Please contact me before placing your order, as my store is not set up to automatically calculate shipping charges. Unless specifically stated otherwise, any "free shipping" specials do not apply to international addresses. Thank you.

RETURNS:

I want you to be happy with your purchase. If you are not, please contact me within one week of receiving your order, so we can find a solution. Items may be returned for exchange or store credit only. There are no refunds for products or shipping charges. All items must be returned in unused condition in their original packaging and must be insured, trackable, and shipped at the customer's expense. Once a return is received and processed, a replacement from my shop will be sent, or a store credit will be issued. 

To avoid this process, ask questions before placing an order, so I can make recommendations or send additional pictures. I'm happy to provide more details.

In the unlikely event that a piece is damaged en route to you, please save all packaging along with item and contact me immediately, so I can help you. I will either remake it for you or offer you a store credit.

THANK YOU for understanding my store policy, and THANK YOU for supporting my small business of handmade ceramics.